Shipping policy
SHIPPING POLICY
Thank you for shopping with Sage and Saddle Co. We want your order to arrive safely and keep you informed throughout the shipping process.
ORDER PROCESSING
Orders are typically processed within 2–5 business days. Processing times may vary during holidays, sales, periods of high order volume, or for products that require additional preparation.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
SHIPPING TIMES
Estimated delivery times are provided at checkout or after your order has been processed. Delivery times are estimates only and may vary depending on your location, the product ordered, carrier delays, weather, customs processing, and other circumstances outside our control.
Some products may be shipped separately and may arrive in more than one package.
SHIPPING RATES
Shipping charges, when applicable, are calculated and displayed at checkout before you complete your purchase.
Any free-shipping promotions will be subject to the terms displayed at the time of purchase.
SHIPPING LOCATIONS
We currently ship to locations made available during checkout. If your address is accepted at checkout and a shipping option is displayed, your order is eligible for shipping under the option selected.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address.
Please review your shipping information carefully before completing your order. If you notice an error after placing an order, contact us as soon as possible at miniaussiegrl@live.ca.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
DELAYS
Shipping carriers may experience delays due to weather, high shipping volumes, customs processing or other circumstances outside our reasonable control.
If your order appears significantly delayed, please contact us and we will assist you in reviewing the available tracking information.
LOST, DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, you receive an incorrect item, or your tracking information indicates a delivery problem, please contact us as soon as possible at miniaussiegrl@live.ca.
Please include your order number and, when applicable, photographs of the item and packaging so we can review the issue.
INTERNATIONAL ORDERS
For orders shipped outside Canada, customers may be responsible for customs duties, import taxes, brokerage fees or other charges imposed by the destination country. These charges are not included in the product or shipping price unless specifically stated at checkout.
QUESTIONS
If you have questions about shipping or an existing order, please contact:
Sage and Saddle Co.
Email: miniaussiegrl@live.ca
Location: Alberta, Canada
Last updated: August 25, 2026